Coronavirus (Covid-19) contingency plan

We wish to advise all of our customers and suppliers that we have in place a robust contingency plan to cope with Covid-19.

We take our responsibilties to our customers, staff and suppliers extremely seriously. Therefore, we have built a great deal of robustness into our business operations, which allows us to provide all of our services from anywhere which has a broadband connection. Therefore, at this time, in the event that staff members have to self-isolate, we can continue to operate our business uninterrupted.

Customer support

Customers can rest assured that they are our priority and we will continue to provide the excellent level of support they have come to expect from us.

Training

We are operating Zoom/MS Teams/Google Meet-based training until further notice. This has allowed us to perform not only our standard range of training courses, but TEAM training. All available courses can be viewed on this website. At present and for the forseeable future we are unable to conduct workshops or site-based training. 

Remote Working and LSS

Since we moved onto USB dongles in the 1990’s we have promoted the use of networking the LSS dongle to enable access remotely. We continue to promote this and have a page on this site which explains how this may be done. https://www.dtmsoftware.com/Support-Home/Advanced-Help/Networking-the-LSS-dongle

Some of our users may require the cooperation of their IT department to achieve this, but what else are they there for if not to help out in situations such as this?

Good luck and please let us know if we can help.

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